Delivery information
Maximum shipping costs are £2.95 per order and will be calculated at checkout.
The online shop is run by volunteers, typically we make we make one post office trip per week; at peak times such as the run up to Christmas this will be more frequent.
*If your order is urgent contact shop@actionforrefugees.org and we will do our best for you*
We normally send orders by Royal Mail. If your address is close by to one of our volunteers we may hand deliver your goods, in which case savings on postage will be added to our fundraising total.
Items on this site may be for pre-order in which case a delivery date will appear on the product listing. If you are ordering pre-order items with non pre-order items then the order will be sent only when all of the items are available.
We cannot accept responsibility for packages once they are shipped, any damage or loss plus any fee or any customs checks that may take place.
We will send you an order confirmation email automatically after an order is placed. After your order is dispatched by us we will send an email confirming this. If you need to get in touch at any point please email us on shop@actionforrefugees.org
Returns information
We want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange or credit. All returns must be made within 14 days of receiving your items. We do not accept returns or exchanges after the 14 day period.
If you would like to return or exchange an item please email shop@actionforrefugees.org for further instructions.
Please note, the safest way to do an exchange, is to go ahead and order the new size/style you want on the website. Then, as soon as we receive your original product, we will refund your original purchase. This avoids the scenario of your product running out of stock while your exchange is mailed in.
If you received an item which was defective or wrong, then we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable. Items that were purchased at a discount, on sale, or with a coupon-code are eligible for exchanges only.
Please note that as selected products may only available for a limited time, exchanges on these are not possible and a refund will only be provided if the product is faulty.
Making a payment
We manage all transactions through Paypal, which enables you to use all major debit and credit cards safely and securely. You can use Paypal as a guest without signing up for an account.
Contact information
Action for Refugees is run by a team of volunteers. We strive to reply to your emails within 48 hours, however, during our busiest times it may take up to 3 business days to respond. We appreciate your understanding and patience.
Our email for all shop related enquiries is shop@actionforrefugees.org.