For all of our textiles items (tote bags, tshirts etc) there is a flat rate of £3.00. For This Cookbook Belongs to Us we charge £2.00 for one book, and £3.00 for multiple copies, or when mixed with other items.
The shipping times for standard orders are:
• UK orders – 5-7 working days from shipment date. Please note that due to the ongoing COVID-19 pandemic, postage times may be slower than usual.
•International Orders – 4-6 weeks from shipment date. Please email us if this is what you require, and we will send you further details.
•Items on this site may be for pre-order in which case a delivery date will appear on the product listing. If you are ordering pre-order items with non pre-order items then the order will be sent only when all of the items are available.
We normally send orders by Royal Mail. If your address is close by to one of our volunteers we may hand deliver your goods, in which case savings on postage will be added to our fundraising total.
However, we cannot accept responsibility for packages once they are shipped, any damage or loss plus any fee or any customs checks that may take place.
We will send you an order confirmation email automatically after an order is placed. As soon as your order is dispatched by us we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation unless there are exceptional circumstances. If you need to get in touch at any point please email us on firstname.lastname@example.org
If you would like to return or exchange an item please email email@example.com for further instructions.
Please note, the safest way to do an exchange, is to go ahead and order the new size/style you want on the website. Then, as soon as we receive your original product, we will refund your original purchase. This avoids the scenario of your product running out of stock while your exchange is mailed in.
If you received an item which was defective or wrong, then we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable. Items that were purchased at a discount, on sale, or with a coupon-code are eligible for exchanges only.
Please note that as selected products may only available for a limited time, exchanges on these are not possible and a refund will only be provided if the product is faulty.
Making a payment
We manage all transactions through Paypal, which enables you to use all major debit and credit cards safely and securely. You can use Paypal as a guest without signing up for an account.
Action for Refugees is run by a team of volunteers. We strive to reply to your emails within 48 hours, however, during our busiest times it may take up to 3 business days to respond. We appreciate your understanding and patience.
Our email for all shop related enquiries is firstname.lastname@example.org.